At Pneuma Vent, we stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty & Repair Policy outlines the terms and conditions under which we offer warranty coverage and repair services for our products.

1. Warranty Coverage

• All products purchased from Pneuma Vent come with a limited warranty, which covers defects in materials or workmanship under normal use.
• The warranty period is 1 year from the date of purchase.
• Warranty coverage includes free repair or replacement of any defective parts or products, subject to the conditions outlined below.

2. What is Covered Under Warranty?

• Manufacturing defects and faults that occur under normal use.
• Faults related to electrical or mechanical components.
• Issues that arise within the warranty period and in accordance with proper product usage.

3. What is Not Covered Under Warranty?

• Damages caused by misuse, accidents, improper installation, or failure to follow the installation and operating instructions.
• Wear and tear resulting from regular use, such as cosmetic damages or parts that naturally degrade over time.
• Products that have been tampered with, modified, or repaired by unauthorized parties.
• Shipping costs for returns or exchanges after the warranty period has expired.

4. Warranty Claim Process

To initiate a warranty claim:

• Contact our customer support team at info@pneumaventnigeria.com with a detailed description of the issue and your order information (e.g., order number, date of purchase).
• Provide photos or videos of the defective product to help us assess the issue.
• Our team will guide you through the next steps, which may include returning the product for inspection or repair.

5. Repair Process

• If a product is deemed defective under the warranty terms, we will either repair or replace the item at no additional charge.
• All repairs will be performed by certified technicians, using genuine parts where applicable.
• If a replacement is not immediately available, a similar product will be offered, or a refund may be processed, depending on the situation.

6. Repair Costs After Warranty Period

• After the warranty period, repairs and replacements will be subject to charges.
• Customers will be informed of the costs before proceeding with any repairs or replacement options.

7. Exclusions and Limitations

• Pneuma Vent is not responsible for any loss of data, time, or revenue incurred during the repair or warranty process.
• The warranty does not cover any incidental or consequential damages.

1. Information We Collect

• Personal Information: Name, email address, phone number, and shipping address provided during account creation or order placement.
• Payment Information: Billing details for secure payment processing.
• Non-Personal Information: Browser type, device details, and browsing activity to improve your experience.

2. How We Use Your Information

• To process and fulfill orders efficiently.
• To provide customer support and respond to inquiries.
• To send updates about your orders and promotional offers, if opted in.
• To analyze website performance and improve our services.

3. Data Sharing and Security

• Pneuma Vent does not sell or share your personal information with third parties, except with trusted partners required to process your transactions (e.g., payment processors, shipping providers).
• We implement strict security measures to protect your data from unauthorized access.

4. Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience. You can manage or disable cookies via your browser settings.
• Non-personal data may be collected by third-party tools like Google Analytics for analytical purposes.

5. Your Rights

• Access and Update: You can access or update your personal details through your account.
• Opt-Out: You can unsubscribe from promotional emails anytime.
• Data Deletion: You may request the deletion of your personal information by contacting us.

6. Third-Party Links
Our website may include links to third-party sites. Pneuma Vent is not responsible for their privacy practices, and we recommend reviewing their policies.

7. Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be reflected on this page with the updated effective date.